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[Liferay Case Study] Airbus Helicopters

A case where we have become able to provide customers with a consistent service for aircraft management, parts ordering, and estimates!

Airbus Helicopters, a helicopter manufacturer, has built a customer portal using "Liferay" that is utilized by 24,000 users across 3,000 companies. The previous customer portal faced challenges such as difficulty in customization and the inability to integrate with third-party business applications, which hindered the provision of services tailored to the customer journey and resulted in longer time-to-market for new services. To address these issues, the company revamped the customer portal using this product. The new portal implements features focused on customer management, notifications, and aircraft management, making them accessible to everyone and utilized across the organization. [Pre-implementation Challenges] ■ Personalized dashboard based on individual profiles ■ Viewing and downloading advanced technology information ■ Obtaining estimates, orders, and invoices for spare parts ■ Warranty claims ■ Accessing reports on aircraft health and usage *For more details, please refer to the related links or feel free to contact us.